CONVERGYS India Services Pvt Ltd Hiring for Technical Support Associate Voice & Chat | Direct Walkin

JD :
Nature of Business Full Time and technical support voice program, troubleshooting of software and applications
Document trouble shooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Maintain broad knowledge of client products and services
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Eligibility: Graduates/Under Graduates with or without experience with good technical knowledge and good communication skills

Walk-in Timin 1pm 5 pm

Contact Person: SABA- 9886210024

Recruiter Name: Ashish Garg

Date : 2nd January – 25th January

Venue : Convergys Divyasree Towers, #55, BTM layout 1st stage Opposite Jayadeva hospital, Bannerghata Main Road, Bengaluru, Karnataka 560076

Mention “SABA” on top of the CV Meet SABA