Amazon freshers and experienced walkin drive in Hyderabad for Customer Service Associate Position on 20th, 21st, 22nd, 23rd, 24th, 25th August 2018. Any Undergraduate (10+2), Any Graduate, Any Post Graduate candidates are eligible for this walkin drive. More details regarding Amazon Walkin is given below.
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Company Name: Amazon
Job Location: Hyderabad
Experience: Freshers/Experienced (0 to 5 years)
Job Type: Walkin
Job Category: BPO
Job Position: Customer Service Associate (Work From Home)
Salary: Rs. 1,73,000 – 3,15,000/- per annum
Qualification: 10 + 2, Any graduation, Any Post Graduation
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.
Original Govt Photo ID Proof.
Passport Size photograph.
How To Apply: Apply For This Job.
Walkin Date: 20th, 21st, 22nd, 23rd, 24th, 25th August 2018
Walkin Time: 10.00 AM to 3.00 PM
Amazon Development Centre (India) Pvt Ltd,
Raheja Mind Space,
Building No:9, 10th Floor,
Opposite Westin Hotel, Phase 2,
Hyderabad – 500081.
Contact Person: HR